Effective Date: 04/05/2025
Kwench (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://velwish.com (the “Site”) and when you purchase or inquire about our rehydration products.
KWENCH PRIVACY POLICY
Effective Date: 1st April 2025
Kwench, a brand operated by La Gratitude Property (Pty) Ltd (Registration Number: 2022/446467/07), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA), the Electronic Communications and Transactions Act (ECTA), and applicable international data protection standards such as the GDPR.
1. Information We Collect
We may collect and process the following types of personal data:
• Full Name
• Email Address
• Phone Number
• Physical Address
• IP Address and Browser Data (via analytics tools like Google Analytics and Meta Pixel)
2. Purpose of Collection
We collect personal data to:
• Fulfil orders and manage transactions
• Deliver newsletters, promotions, and product updates
• Improve our website experience
• Comply with legal obligations
3. Consent
By using our website and providing your personal data, you consent to its processing as described in this policy. You may withdraw your consent at any time by contacting us at hello@velwish.com.
4. Sharing Your Information
We do not sell or rent your data. We may share it with:
• Payment processors (e.g. PayFast, Paystack, Yoco)
• Delivery service providers
• Analytics and email marketing platforms (e.g. Google, Meta, Mailchimp)
5. Cookies Policy
We use cookies to:
• Understand website usage
• Personalize your experience
• Track marketing effectiveness- You can control cookies via your browser settings.
6. Security Measures
We implement reasonable organizational and technical safeguards to protect your personal data.
7. Your Rights
Under POPIA and GDPR, you may:
• Access the data we hold about you
• Correct or delete your data
• Object to processing or request restriction
• Lodge a complaint with the Information Regulator (South Africa)
8. Retention
We retain personal data only as long as necessary for the purposes set out or as required by law.
9. Contact Us
Email: hello@velwish.com
Instagram: @kwench_it
Facebook: Kwench
